Though the theory was created with crime in mind, it has been adopted by many industries and vocations, including online community. I have seen it come up numerous times in our industry and, in talking with other veterans of the space, we’ve been applying it for quite a while.
Broken windows policing has plenty of critics and defenders. Depending on who you talk to, it has either contributed to the reduction crime or served as an enabler of oppressive policing (or both). Dr. Kelling argues that zealotry and poor implementation are the problem, and that leniency and discretion, both vital to good community policing, have been lost in the shuffle. He boils the theory down to the “simple idea of small things matter.” Plus:
- What he would change about the original 1982 introduction of broken windows
- How discretion and leniency factor into the application of laws
- The misapplication of social science and theories