Is speaking one-on-one with your community members part of your community strategy? For Tosin Abari, when building paid professional communities, it’s an integral part. His phone calls with community members provide an opportunity to reset the tone and remind each member of what they can learn, share, and achieve with their fellow community members.
Through this work, Tosin often finds that these one-on-one conversations with community members translate into their first forum post, or later down the line, becoming a community ambassador. What personal touches help you form deeper connections with your community members?
Where’d this strategy come from? Tosin has also worked as a director of player development Vanderbilt University’s football team. He explains how his work building relationships with students and their parents, helping them start off on this new chapter of their lives, prepared him for work in community management.
Patrick and Tosin also discuss:
- Tosin’s background in football
- Why Tosin started taking phone calls with members without mentioning it to Patrick, his manager at the time
- Where we focus our efforts in a world without vanity metrics