As community leaders, we’re responsible for people. The people in our communities and the people that serve them. In this episode, Chris Catania, head of community at Esri, shares how he approaches planning for growth and specialization for his community organization, for his people, and for his own role.
Chris is currently hiring for three roles, a community operations manager, a community manager for engagement and content, and a community manager for ArcGIS Ideas. Chris shares the responsibilities and scope for each of these roles, in addition to the challenges and advantages of hiring right now. In addition to the effects of the “great resignation,” as specialization and scope of responsibility within the community industry grows, so does the need to be clear in our job listings, success metrics, and paths to growth.
Chris and Patrick also discuss:
- The role specializations and career paths that Chris is charting for his team and himself
- Hiring for specializations within community
- Communicating your team’s value to other execs (and around the dinner table)