Learning from Theme Park Design

Scott Moore is my guest this week. He’s been working in community for more than 20 years, having spent time at Fujitsu, the Charles and Helen Schwab Foundation and Answers.com. We talked about how you can build empathy in your online community, plus:
- What the early community management conferences were like
- How you can encourage members who get off to a bad start in your community
- What community professionals can learn from theme park design