Online Community for a Funeral Insurance Company
That is just one of many communities that Kirsten Wagenaar has helped build, in her 8+ year career in online community. As the founder of CMNL, the organization for Dutch community pros, she has been among the leaders in growing the community industry in the Netherlands. We also discuss:
- The reasonable approach to community ROI
- How client expectations for community tools are sometimes disconnected from reality
- Kirsten’s advice for starting your own community association
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