Companies mishandle fan sites all the time. If you are lucky enough to have fans building resources and communities around your products, services or talents, you have something really special on your hands. Don’t ruin it.
David DeWald’s experience in community is diverse. He created a large, successful gaming fan site. Then, he leveraged that success to land a job in the industry, working at Acclaim Games and Bioware. In recent years, he has been building community for B2B companies, Thunderhead.com and Carbon Black. On this episode, we bridge these worlds, including:
- The pros and cons of Jive-x (and enterprise software in general)
- How to win over an angry or even “trollish” community member
- That time I was threatened with a rapper’s entourage
Continue reading “Fan Sites and Angry Community Members”