Combating the Biases That Lead to Unequal Credit

My guest is Carrie Melissa Jones, the COO and founding partner at CMX. They recently released Keys to Community Readiness and Growth, a study aimed at helping brands prepare for success in their online community efforts. Plus:
- The balance between praising the community and recognizing your own accomplishments
- Celebrating churn
- How CMX hopes to collaborate with other industry resources
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