How the Washington Post Builds Community

Greg BarberThe Washington Post received 12 million comments last year. They believe in community, in engaging with readers where they are – and in moderation. They have collaborated with the New York Times and Mozilla to create the Coral Project, an effort aimed at developing open source tools and resources that help publishers build better communities.

Greg Barber is a 13 year veteran of the Post, currently the director of digital news projects, where he focuses on interactivity, personalization and alternative storytelling. This episode focuses on community at the Post, plus:

  • Using community data and history to identify great contributors – and harmful ones
  • The limits of self-moderation
  • Why news organizations look “like a repair person who only uses a hammer,” in how they approach online discussions

Big Quotes

“[What managers] in news organizations say is that they want to have good communities. They want to have positive experiences with their users. They want users to be able to have conversations about the news; reach for that ideal of being the civic square. But doing that well is difficult and time consuming and, because of that, expensive.” -@gjbarb

“It makes absolutely no business sense for a news organization to spend a lot of time on people who are coming only to disrupt. No business sense at all. Because those aren’t relationships we’re building. We could be building relationships with the people who are coming to connect with us.” -@gjbarb

About Greg Barber

Greg Barber has made a career of launching startups within news organizations.

These days, he’s focused on interactivity, personalization and alternative storytelling at the Washington Post. He co-founded the Coral Project, a collaboration between the Post, the New York Times and Mozilla, to create open source tools to help publishers foster communities around their journalism.

In his 13 years at the Post, he helped develop the Express newspaper as its deputy editor and created experimental news sites and mobile apps as managing editor of WaPo Labs.

Related Links

In order of reference:

Transcript

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Thank you for listening to Community Signal.

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