The Career Ceiling in Online Community Management

Alexandra Dao of Vimeo recently shifted out of a community role, in part due to a desire to advance that she wasn’t seeing in community. As one of the people responsible for We Support, a weekly newsletter for those working on community and support, she also reads many community job postings. For Alex, these experiences have revealed the ceiling of the community management profession, which we discuss on this episode. Plus:
- How Alex continues to work with community, now in research and customer insights
- Translating and transitioning your community skills from one department to another
- The simple ways to begin to experiment with usability testing for your community
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