If a member of your community criticizes a company, and that company doesn’t like it, they can sue you or your member. Even if you are completely in the right, your finances can be drained as you work to defend yourself. For this reason, many community professionals simply opt to fold to demands and remove the content, even if it would otherwise be acceptable.
Our guest is Eric Goldman, a professor of law at the Santa Clara University School of Law. His focus is internet law and he is part of a group working to pass federal legislation that will make it harder for these speech-chilling lawsuits to be successful. Plus:
- How companies are contractually supressing consumer reviews
- The most crucial piece of legislation for U.S.-based community professionals
- Understanding the difference between your terms of service and your community guidelines