Never Put All of Your Eggs in One Community Basket

Can you recall the community-related news and trends of last summer? Let us refresh your memory.

YouTube announced new guidelines for advertisers that inadvertently led to significant changes in revenue for many creators on its platform. Photobucket broke countless images across the web without notice. The city of Charlottesville, Virginia was descended upon by white supremacists during the violent, hateful, and deadly Unite the Right rally, yet Twitter still gave them (and still gives them) a place to convene and organize online.

These topics were covered on Community Signal as they happened and this week’s episode is a gathering of unreleased clips from last summer. These were originally released to our Patreon supporters between July and September of 2017. If you’d like more behind the scenes clips and the chance to contribute potential questions and conversation topics to the show, please consider backing our show on Patreon.

In this compilation, you’ll hear from Jonathan Bailey, Jessamyn West, Christina ShorterAlessio FattoriniLilah Raptopoulos, Josh Millard, and Randy Farmer.

These clips touch on the events mentioned above, the following topics, and more:

  • Having a backup plan when you rely on third-party software
  • Creating a culture of reciprocity in support communities
  • The goldmine waiting for journalists in the comments section

Continue reading “Never Put All of Your Eggs in One Community Basket”

When Community Managers and Middle Managers Join Forces

Think about the last time you were working on a new product, tool, or resource for your community. You probably looked through feedback that they had shared with you and compiled a list of all the needs they have. You created a “use case utopia” that you thought would be well-received by your community and internal stakeholders.

As Jakkii Musgrave shares in this episode of Community Signal, use case utopias can be easily conceived, but not so easily implemented without the guidance of shared goals or a community manager to make sure that things are moving in the right direction.

And related to the topic of conversation within the workplace, Jakkii gives her take on how GDPR (the EU’s General Data Protection Regulation) will impact the work of community professionals. If your community has members that are from the EU, make sure that you and your company are aware of how these new regulations may impact how you handle their data. And if you’re well-read on this topic, we’d love to have you on the show!

Jakkii and Patrick also discuss:

  • How GDPR will change content sharing and data storage within employee communities
  • Why digital and network literacy are increasingly important in our ever more dispersed workplaces
  • Getting buy-in from and sharing skills with every level of your organization

Continue reading “When Community Managers and Middle Managers Join Forces”

Snapchat Story-Sized Humanity

What brings you to your favorite social networks? Is it the people that you know you’ll find there or the topics and content that you know you’ll be able to discover? In this episode of Community Signal, we dive deep into what Chris Brogan, a digital marketing expert and New York Times bestselling author, thinks he wants from social networks and conversely, how he observes his children using Twitter, SoundCloud, and more.

The gaming industry is at the forefront of this conversation. Chris and Patrick discuss the unique social engineering behind the Nintendo Switch and how other hardware items, like digital photo frames, really need to catch up.

All this, plus:

  • Teens forecasting the future of content and internet platforms
  • Fortnite and the Queen’s gaming preferences
  • The reckoning coming to the way we work

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Building a Community That Won’t Cash Out

RPG (RolePlayGateway), a community of game designers, world builders, and storytellers scripting entire universes, is entering its 14th year of existence. And while RPG founder Eric Martindale knows that some members of the community might move on, he’s in it for the long haul. He’s energized by the relationships that he’s seen members of the RPG community build and the excitement behind INK, a Bitcoin-backed digital currency that people within the community are using to tip one another for their creative work, and purchase digital goods.

In this episode, Eric gives a crash course on blockchain, which he chalks up to being a “highly inefficient database.” If you haven’t done your homework on this subject yet, his definitions and suggestions on things to look out for will help get you up to speed. We discuss:

  • The ups and downs of managing one community for 14 years
  • How the RPG community deals with wordiness
  • Three things that every community manager should know about blockchain

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When the Secret Service Visits You Because of Your Community

Once worried that big social media companies would displace online forums, Vlad Dusil is now “pretty damn confident” that niche forums are not only alive and well, but here to stay. He’s the COO and co-founder of PurseBlog, including PurseForum, a flourishing community of over 550,000 fans of luxury handbags.

Together, Vlad and his co-founder and wife Meaghan are building a trusted community of luxury handbag enthusiasts and authenticators. We discuss:

  • The resurgence of niche forums and communities
  • How authenticators volunteer their services to help other community members make safe handbag purchases
  • A surprise (and somewhat nerve-racking) visit from the Secret Service

Continue reading “When the Secret Service Visits You Because of Your Community”